Description
This is the perfect package for those who need additional support with their new machine. There is so much to learn on a new machine, especially ones with all the bells and whistles – if you’re a bit nervous to take this journey on your own, this package will be the perfect companion for you!
This package includes over 30 hours of support:
- An initial 4 hour one on one session either in person or using Zoom (or similar video calling facility) guiding you through the set up of your machine and getting you acquainted with how to use it and specific functions
- Up to 12 two hour video and/or phone sessions over a 24 month period
- Unlimited individual email and phone support for specific projects outside of the zoom sessions
- Unlimited support for technical and “how to” issues with Brother machines
PLUS
- assistance with selling your previous machine
- additional in person ad hoc assistance as required (including travel time and costs within Auckland)
*If you’ve purchased your embroidery machine through me at Embroidery Machines by Mandy Chamberlin, you might have received this support package included for FREE with your purchase. Contact me if you’re not sure.
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